Privacy Policy

At Smokey Ridge Grills Shop (“we”, “us”, or “our”), we value your trust as much as we value the craftsmanship of our grills. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grillthrone.com or make a purchase from our premium grilling equipment collection.

1. Information We Collect

To provide our global community of grill enthusiasts with exceptional service, we may collect:

• Personal Identification Information: Name, email address, shipping address, phone number when you make a purchase or create an account
• Payment Information: Credit/debit card details processed through our secure payment partners (never stored on our servers)
• Technical Data: IP address, browser type, device information, and pages visited to optimize your shopping experience
• Usage Data: How you interact with our website, including which grills (built-in gas, charcoal, freestanding, or portable) you view
• Communication Data: Records of your inquiries about our products or services

2. How We Use Your Information

Like the precision engineering of our commercial-grade grills, we use your data with care and purpose:

• Process orders for our premium grilling equipment and accessories
• Provide customer support for grill enthusiasts worldwide (excluding certain remote areas)
• Improve our website functionality and product offerings
• Send order confirmations and delivery updates (track your grill like a pitmaster tracks temperature)
• Communicate about promotions, new products (like limited-edition grill covers), or grill maintenance tips
• Prevent fraudulent transactions with the same vigilance we apply to grill safety

3. Data Sharing and Disclosure

We handle your information with the same discretion we apply to our professional grilling techniques:

• Service Providers: Trusted partners who assist with payment processing (PCI-DSS compliant), shipping, and marketing
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or sale of company assets
• With Your Consent: For any other purpose disclosed with your permission

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same dedication we apply to crafting our grills:

• 256-bit SSL encryption (bank-level security for all transactions)
• Tokenization technology ensuring payment data never touches our servers
• Secure servers located in the United States with restricted access
• Regular security audits to maintain our high standards

While we implement these commercial-grade protections, no internet transmission is 100% secure. We recommend using strong passwords and keeping login details confidential.

5. Your Rights and Choices

You have control over your information, just like you control the flame on our premium grills:

• Access & Correction: Review and update your account information
• Deletion: Request removal of personal data (subject to legal requirements)
• Marketing Preferences: Opt-out of promotional emails (but we’ll still send essential grill-related communications)
• Data Portability: Request a copy of your data in a readable format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences (like your preferred grill type: gas, charcoal, or portable)
• Analyze site traffic to improve your shopping experience
• Enable features like the shopping cart for your dream grill

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve grill masters globally (excluding certain remote areas), your information may be transferred to and processed in the United States. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our premium grills are for adult enthusiasts. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Changes to This Policy

We may update this policy as our business evolves, just as we continually improve our grill designs. Significant changes will be communicated through our website or email.

Thank you for trusting Smokey Ridge Grills Shop with your grilling needs and your personal information. We treat both with the highest standards of quality and care.

Happy Grilling,
The Smokey Ridge Grills Shop Team