At Smokey Ridge Grills Shop, we deliver premium grilling equipment with the same precision that professional pitmasters expect from our products. Whether you’re upgrading your backyard setup or purchasing your first commercial-grade grill, our shipping and returns policies are designed for your complete satisfaction.

Shipping Information

Order Processing & Delivery Timelines

Order Processing: 1-2 business days

Delivery Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times may vary for international orders outside standard service areas (Asia and certain remote regions excluded).

Our Hassle-Free Return Policy

We stand behind every grill that leaves our warehouse, but understand that sometimes a return may be necessary. Our 15-day return window gives you ample time to inspect your purchase.

3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of delivery with:

  • Subject: “Return Request for Order #[Your Order Number]”
  • Your order number
  • Product name
  • Reason for return
  • Preferred resolution (refund/exchange)

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Securely package the item(s) using original packaging with all accessories included. For U.S. returns, use our provided label. International customers must arrange their own return shipping.

Protection Tips:

  • Use trackable shipping
  • Insure for full value
  • Retain shipping receipt

Refund Details

After we receive and inspect your return (typically within 5 business days):

  • Timing: Refunds processed within 3-5 business days after approval
  • Method: Funds returned to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return results from our error

Exchange Policy

Want a different grill model or accessory? We happily process exchanges for items of equal or greater value:

  • Process identical to returns
  • Customer responsible for any price difference
  • New shipping fees apply for replacement items
  • Exchanges typically ship within 2 business days after we receive your return

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Grill Covers (once removed from packaging)
  • Charcoal & Wood products (combustible materials)
  • Any item showing signs of use or assembly

International Returns & Special Cases

For customers outside standard service areas:

  • You are responsible for return shipping costs and any duties/taxes
  • Refunds exclude original international shipping fees
  • Processing may take additional time due to customs clearance

Damaged/Defective Items: If your grill arrives damaged (a rare occurrence given our quality standards), contact us immediately at [email protected] with photos. We’ll arrange a free replacement or repair.

Need Assistance?

Our team of grilling enthusiasts is ready to help:

Email: [email protected]
Mail: Smokey Ridge Grills Shop, 5000 V Street Northwest, Washington, US 20007

We appreciate your trust in Smokey Ridge Grills Shop and stand ready to ensure your complete satisfaction with our premium grilling products.

Happy Grilling,
The Smokey Ridge Grills Shop Team