Term and Conditions

Welcome to Smokey Ridge Grills Shop! These Terms and Conditions outline the rules and regulations for using our website (grillthrone.com) and purchasing our premium grilling equipment. By accessing our site and making purchases, you agree to these terms in full.

1. Website Usage

1.1 Eligibility

Our website and services are intended for users who:

• Are 18 years of age or older
• Reside in our service areas (excluding Asia and certain remote regions)
• Have legal capacity to enter into binding contracts

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

2. Products and Services

2.1 Product Descriptions

We take pride in offering:

• Professional-grade grilling equipment including Built-In Gas Grills, Freestanding Gas Grills, and Portable Grills
• Premium Charcoal & Wood products for authentic grilling experiences
• Protective Grill Covers to maintain your equipment

While we strive for accuracy in product descriptions and images, slight variations may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• Your order becomes binding when we send the shipping confirmation

3.2 Pricing and Payment

We accept:

• Visa, MasterCard, JCB
• PayPal

All prices are in USD and exclude applicable taxes. You are responsible for any customs duties or import taxes for international orders.

3.3 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

Delivery times may vary for international orders outside standard service areas.

4. Returns and Refunds

4.1 Return Policy

We offer a 15-day return window from delivery date for most products, excluding:

• Grill Covers (once removed from packaging)
• Charcoal & Wood products (combustible materials)
• Any item showing signs of use or assembly

4.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order details
2. Wait for our Return Merchandise Authorization (RMA)
3. Ship items securely in original packaging with all accessories

4.3 Refund Details

After we receive and inspect your return (within 5 business days):

• Refunds processed within 3-5 business days after approval
• Original shipping fees are non-refundable unless due to our error
• International customers: refunds exclude original shipping fees

5. Intellectual Property

All content on grillthrone.com, including:

• Text, graphics, logos
• Product designs and images
• Software and website structure

are property of Smokey Ridge Grills Shop and protected by intellectual property laws. Unauthorized use is prohibited.

6. Limitation of Liability

Smokey Ridge Grills Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays beyond our reasonable control (natural disasters, strikes, etc.)
• Improper use or maintenance of grilling products

Our total liability for any claim related to our products shall not exceed the purchase price paid.

7. User Responsibilities

When using our website and products, you agree to:

• Use products only as intended and follow all safety instructions
• Provide accurate information when placing orders
• Comply with all local laws regarding grill use and maintenance
• Not misuse our website or attempt unauthorized access to our systems

8. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

9. Contact Information

For questions about these Terms or our products:

Smokey Ridge Grills Shop
5000 V Street Northwest
Washington, US 20007
Email: [email protected]